![]() At the same time however I had checked the monarch website and the flights were still available for the original cost. I was advised the flights were no longer available from monarch and that I would need to fly with a different company and pay additional costs as the flights were now dearer with the other company. ![]() It was at this point I was advised that you cancelled the flights in November and had not advised me. ![]() Only after advising what our friends had been advised about the cancellation that I was emailed and advised someone would call me that day after two further emails as nobody rang me even though again the emails promised somebody would no body rang me I was force to ring you myself. I then sent three emails in January asking if everything was ok with our booking first to be told everything was ok and advising when to pay the balance. The original booking was made in September when a deposit was paid.Īpparently in November Teletex holidays cancelled our flight booking without informing me it was only in January when a friend who is booked on the same flight and at our original hotel the le royal holiday resort arranged to pay their balance only to be advise there flights had been cancelled when she asked about our flights she was advised that they were cancelled as well You may also be able to claim a refund if you paid on credit card, via Section 75.Īlternatively, if you paid on a debit card, speak to your bank as you may quality for a Chargeback claim – this is essentially when the transaction is reversed.My issue with Teletext Holidays please see email I wrote advising all the issues I had I am still awaiting a reply. While these reports will concern people awaiting refunds, we will continue to take all possible action to get people the money they are owed.”Ī claims process for all customers awaiting refunds will be put in place shortly by the TTA. The watchdog said: "We are monitoring the situation and are seeking further clarification. The CMA said it continues to monitor the situation and will take action to claw back the money owed by Truly Holdings. The CMA is in the process of taking Truly Holdings to court over a failure by the company to fully refund those who had holidays cancelled due to the pandemic. The TTA said refunds could up to 12 weeks to be processed. To claim your refund for your Alpharooms booking you will need to file a refund request and provide proof of payment and any reference numbers. The TTA said all customers with an Alpharooms accommodation-booking have been contacted and offered a refund. Teletext Holidays stops taking new bookings as fears of its collapse grow - your rights The Mirror has contacted Truly Holdings for a comment and will update this story shortly. ![]() It is also understood that Teletext Holidays is no longer taking new bookings, although it will honour existing holidays.Īny future bookings made via Alpharooms will not be fulfilled. The TTA, a trade body, confirmed that directors at Truly Holdings, which owns both firms, “sought the appointment of liquidators” after the company was pulled up by the UK’s competitions watchdog for failing to pay out millions in refunds for holidays cancelled due to pandemic restrictions. It is understood that Robert Cundy and Bijal Shah of Edge Recovery and Insolvency Practitioners were hired by Truly Holding a week ago to manage the company's closure.Įntering liquidation means the company has effectively run out of money - any remaining funds will now be used to pay the people it owes money to. Truly Holdings, which owns both firms, has ceased trading, according to the government's insolvency database. ![]() The administration, which affects more than 4,000 holidaymakers, comes after the Travel Trust Association (TTA) revoked the memberships of Teletext and Alpharooms on Friday on the back of financial concerns. Travel giants Teletext Holidays and Alpharooms have entered liquidation – in a move that could affect tens of thousands of holidaymakers still waiting on refunds from the start of the Covid outbreak. ![]()
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